Banking  
 

Banks and financial services companies are looking to penetrate into deeper untapped markets. We are helping these companies to reach the potential markets with our wide array of services. Here we have designed our service spectrum in such a way that it is focused for for each product category in order to help you ascertaining the services you need.

Liability Product Services

Product Category
  • Savings account processing - Vanilla savings a/c, Flexi Savings account, Insurance combo account
  • Current account processing – vanilla current a/c, Flexi Current account
  • Deposits
    • Fixed Deposits
    • Cumulative deposits
    • Recurring deposits
    • Flexi deposits
  • ASBA
  • Demat Account
Service Areas
  • Logistics
  • KYC due diligence
  • Account creation
  • Nominee maintenance
  • Transmission
  • Profile change
  • Customer service requests
  • Outbound / inbound calling
  • Basic statistical returns
  • Account maintenance

Asset Product Services

Product Category
  • Personal loan
  • Consumer durable loans
  • Auto loan - Two wheeler / four wheeler loan
  • Loan against shares
  • Housing loans
  • Loans against rent receivables
  • Education loans
Service Areas
  • Loan origination & Processing
  • Loan underwriting
  • Loan closing and funding
  • Post closing due diligence
  • Loan servicing
  • Basic statistical returns

Credit Card Services

Product Category
  • Credit cards
    • Premium cards
    • Corporate card
    • Rewards program management
    • Balance transfer management
    • Bill pay management
  • Personal loan / EMI payment management
Service Areas
  • Logistics
  • KYC due diligence
  • Account creation
  • Credit Verification
  • Underwriting
  • Customer service
  • Outbound / inbound calling
  • Inbound voice services
  • Account maintenance
  • Ageing bucket administration
  • Collection cycle management
  • Delinquency management
  • Legal services
  • Fraud management and controls

Business Support Services

Contact Centre
  • Inbound Calling – IVR
    • Application Status
    • Product Information
    • Service Request
  • Inbound Calling – Call Agent
    • Discrepancy Response
    • Service Requests
    • General Queries
    • Complaint Resolution
  • Outbound call services
    • Account acquisition
    • Account servicing
    • Account maintenance
    • Allied services
Technology Services
  • Product solutions to drive customer life cycle management
  • Online trading platform
  • Portal for Online payment on excise and service tax
  • Portal Online payment on CST/Tax
  • CRM solution
  • Bill pay
  • Mobile payments integration
  • Visa pay
  • Mobile commerce platform
Other Service Areas
  • Record Management Services
  • Cash Management Services
  • High volume collection and payment reconciliations
  • Bill printing and dispatch solutions
  • Mail Room Services
  • Payroll processing
  • Account acquisition and servicing under financial inclusion