Telecom  
 

At a time when telecom companies are looking to grow beyond the boundaries with minimum input costs, with our pedigree and footprint in the country we are offering solutions to help them grow. The service offerings spectrum has been designed in such a way so that an end to end model is offered.

Front Office Management
  • Collection of CAF from Distributor Locations
  • Scrutiny of CAFs
  • Express Data Entry / Inward Entry
  • Scanning & Image Upload
Back Office Management
  • Image Indexing / Classification
  • Complete Data Capture
  • Quality Check
Service Provisioning
  • First Time Activation
  • Customer Life Cycle Management
    • Bill Plan Change
    • STD / ISD / Roaming / SMS Pack
AVCV Process
  • Physical Address Verification
  • Credibility Assessment
SIM Card Distribution
  • Provisioning of Sims
  • Packing
  • Distribution to Various Circles / Cities
  • Inventory Management
Contact Centre Services
  • Welcome Calls
  • Payment Due Alerts (Pre / Due)
Data Migration
  • Interfaces to Client Core Systems
Payments and Collections
  • Invoice Processing
  • Vendor Payments
  • Collection of Accounts Receivable
  • Channel Payments
Record Management
  • Physical Storage of Records
  • Retrievals & Refiling
  • Records Facility Management
  • Record Room Management
  • Implant Facility
  • Onsite Warehouse Management Solution
  • Online Record Storage & Retrieval System
  • TERM Audit Compliance
Accounting Services
  • Accounts Receivable
  • Accounts Payable
  • Banking and Reconciliation
  • Expense Management
Query Management
  • Service Requests
  • Complaint Resolution
  • Query Handling
  • Churn Management
Payroll Processing
  • Salary Management and Payments
  • Tax Calculation and Management
  • Direct Credit / NEFT Payments
  • Coordination with Bank