At a time when telecom companies are looking to grow beyond the boundaries with minimum input costs, with our pedigree and footprint in the country we are offering solutions to help them grow. The service offerings spectrum has been designed in such a way so that an end to end model is offered.
Front Office Management
- Collection of CAF from Distributor Locations
- Scrutiny of CAFs
- Express Data Entry / Inward Entry
- Scanning & Image Upload
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Back Office Management
- Image Indexing / Classification
- Complete Data Capture
- Quality Check
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Service Provisioning
- First Time Activation
- Customer Life Cycle Management
- Bill Plan Change
- STD / ISD / Roaming / SMS Pack
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AVCV Process
- Physical Address Verification
- Credibility Assessment
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SIM Card Distribution
- Provisioning of Sims
- Packing
- Distribution to Various Circles / Cities
- Inventory Management
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Contact Centre Services
- Welcome Calls
- Payment Due Alerts (Pre / Due)
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Data Migration
- Interfaces to Client Core Systems
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Payments and Collections
- Invoice Processing
- Vendor Payments
- Collection of Accounts Receivable
- Channel Payments
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Record Management
- Physical Storage of Records
- Retrievals & Refiling
- Records Facility Management
- Record Room Management
- Implant Facility
- Onsite Warehouse Management Solution
- Online Record Storage & Retrieval System
- TERM Audit Compliance
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Accounting Services
- Accounts Receivable
- Accounts Payable
- Banking and Reconciliation
- Expense Management
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Query Management
- Service Requests
- Complaint Resolution
- Query Handling
- Churn Management
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Payroll Processing
- Salary Management and Payments
- Tax Calculation and Management
- Direct Credit / NEFT Payments
- Coordination with Bank
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